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Convert every call into searchable, analyzable text with speaker-separated, time-stamped transcripts.
Voice-to-Text Transcription from SofMatic automatically converts phone calls, voicemails, and audio recordings into accurate, structured text. Every transcript includes speaker diarization, timestamps, confidence scores, and automatic detection of key entities like names, dates, account numbers, and action items.
The transcription engine is optimized for business communications, handling industry-specific terminology, background noise, crosstalk, and varying audio quality with high accuracy. It supports over 40 languages and can process recordings in real time or in batch mode for historical archives.
Transcripts are fully searchable and integrate with your compliance, quality assurance, and analytics workflows. Use them to audit calls for regulatory compliance, train new staff with real examples, identify trending customer issues, or feed them into AI models for sentiment analysis and topic detection.
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Everything you need to transform your operations with Voice-to-Text Transcription.
Automatically identifies and labels different speakers in a conversation, making transcripts easy to follow and analyze.
Search across thousands of transcripts by keyword, phrase, speaker, date range, or detected entity to find exactly what you need.
Automatically detects and redacts sensitive information like credit card numbers, SSNs, and health data from transcripts.
Generates concise summaries, action items, and key takeaways from each call so reviewers can get the gist in seconds.
Get started in just a few simple steps.
Integrate with your phone system, call recording platform, or upload audio files directly. Supports all major formats and codecs.
Set language preferences, enable PII redaction, define custom vocabulary for your industry, and choose real-time or batch processing.
Access transcripts through the dashboard with synchronized audio playback, speaker labels, and confidence highlighting.
Push transcripts to your CRM, compliance system, or analytics platform via API, webhooks, or scheduled exports.
Real impact you can see from day one.
Industry-leading transcription accuracy even with challenging audio conditions, accents, and specialized terminology.
Eliminate manual note-taking and call logging. Agents and supervisors get instant, complete records of every interaction.
Maintain a complete, searchable audit trail of all voice interactions for regulatory and quality assurance requirements.
Explore more solutions that work great with Voice-to-Text Transcription.
Deploy intelligent conversational agents that handle calls with the nuance and responsiveness of your best staff.
Turn operational data into actionable insights with automated reports, interactive dashboards, and predictive analytics.
Extract, classify, and route data from documents automatically using AI-powered intelligent document processing.
See how Voice-to-Text Transcription can transform your operations. Get a personalized quote tailored to your business needs.