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Deploy intelligent conversational agents that handle calls with the nuance and responsiveness of your best staff.
AI Voice Agents from SofMatic bring natural, human-like conversation to every inbound and outbound call your organization handles. Powered by advanced large language models and trained on your specific business context, these agents can answer questions, resolve issues, schedule appointments, and escalate complex cases — all without putting a single caller on hold.
Unlike rigid phone trees or scripted bots, AI Voice Agents understand intent, adapt to conversational flow, and learn from every interaction. They integrate directly with your CRM, scheduling tools, and knowledge bases so that callers get accurate, personalized responses in real time.
Whether you run a busy front desk, a patient intake line, or a customer support center, AI Voice Agents reduce wait times, free up human staff for high-value work, and ensure that every caller receives a consistent, professional experience around the clock.
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Everything you need to transform your operations with AI Voice Agents.
Understands caller intent through context-aware NLU, handling accents, interruptions, and multi-turn conversations with ease.
Pulls real-time data from your CRM and business systems to greet callers by name and reference their history.
Detects when a human is needed and warm-transfers the call with full context, so the caller never has to repeat themselves.
Communicates fluently in over 30 languages with automatic language detection, serving diverse caller populations.
Get started in just a few simple steps.
Define your agent's persona, knowledge base, and business rules through our intuitive builder. Upload FAQs, connect your CRM, and set escalation policies.
Route your existing phone numbers to SofMatic or provision new ones. Integration takes minutes with SIP trunking or direct carrier connections.
Run test calls, review transcripts, and fine-tune responses. The agent improves continuously from real interactions and your feedback.
Launch your agent with real-time dashboards showing call volume, resolution rates, sentiment, and escalation trends.
Real impact you can see from day one.
Most routine inquiries are fully handled by the AI agent without any human intervention, freeing your team for complex tasks.
Every call is answered instantly, day or night, eliminating missed calls and after-hours voicemail backlogs.
Significantly lower staffing costs for frontline call handling while maintaining — or improving — caller satisfaction scores.
Explore more solutions that work great with AI Voice Agents.
Build dynamic, AI-enhanced phone menus that route callers to the right destination on the first try.
Intelligently distribute calls across teams, locations, and skill groups to minimize wait times and maximize resolution.
Convert every call into searchable, analyzable text with speaker-separated, time-stamped transcripts.
See how AI Voice Agents can transform your operations. Get a personalized quote tailored to your business needs.