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Reduce operational friction so clinical teams can prioritize patient care
Hospitals are among the most operationally complex organizations in any industry. Thousands of daily interactions — patient admissions, lab orders, discharge instructions, appointment scheduling, and interdepartmental coordination — create enormous potential for delays, miscommunication, and wasted clinical time when handled manually.
SofMatic's automation platform addresses the operational layer of hospital management without interfering with clinical decision-making. AI voice agents handle appointment confirmations and pre-visit instructions, intelligent call routing directs patients to the right department instantly, and workflow automation keeps discharge processes, lab result notifications, and shift handoffs running on schedule.
The outcome is a hospital that operates more smoothly at every touchpoint — shorter patient wait times, fewer missed appointments, faster discharge cycles, and clinical staff who spend their time on care rather than coordination.
Common pain points that automation can solve.
Appointment no-shows cost hospitals significant revenue and waste clinical capacity that could serve other patients.
Patients calling the main hospital line are frequently transferred multiple times before reaching the correct department, leading to frustration and abandoned calls.
Discharge processes involve manual coordination across nursing, pharmacy, billing, and transport — creating delays that extend bed occupancy.
Interdepartmental communication during shift changes relies on verbal handoffs and paper notes, increasing the risk of information loss.
Tailored automation solutions for hospitals.
Automatically call patients 48 and 24 hours before scheduled appointments with confirmation prompts, pre-visit instructions, and easy rescheduling options to reduce no-shows.
Deploy AI-powered voice routing that identifies patient intent from natural speech and connects them to the correct department — billing, scheduling, nursing, or records — on the first attempt.
Automate the discharge sequence across nursing signoff, pharmacy review, billing clearance, and transport scheduling to reduce bed turnaround time and improve patient flow.
Generate structured digital handoff summaries from clinical systems and distribute them automatically at shift boundaries, ensuring continuity of care with an auditable record.
Industry-standard automation ROI for hospitals.
Automated multi-touch confirmation calls with rescheduling options ensure patients remember and prepare for their appointments.
Orchestrated discharge workflows eliminate the waiting time between sequential manual handoffs across hospital departments.
AI-powered intent recognition routes patients accurately on the first attempt, reducing transfers and improving caller satisfaction.
The SofMatic tools that power automation for hospitals.
Deploy intelligent conversational agents that handle calls with the nuance and responsiveness of your best staff.
Intelligently distribute calls across teams, locations, and skill groups to minimize wait times and maximize resolution.
Transform repetitive manual processes into reliable, automated workflows that run without human intervention.
React to business events in real time with orchestration that coordinates actions across systems the moment things happen.
Detect issues before they impact your business with proactive monitoring, intelligent alerting, and automated remediation.
Get a custom automation plan designed for your specific needs.