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Build dynamic, AI-enhanced phone menus that route callers to the right destination on the first try.
SofMatic's Interactive Voice Response system replaces outdated, frustrating phone trees with intelligent, conversational menus that understand what callers actually need. Instead of forcing people through layers of "press 1 for..." options, our IVR listens to natural speech, interprets intent, and routes calls efficiently.
The system integrates with your backend databases, appointment schedulers, and ticketing platforms so callers can self-serve for common requests — checking account balances, confirming appointments, or getting hours of operation — without waiting for an agent.
Designed for organizations that handle high call volumes, SofMatic IVR dramatically reduces average handle time, lowers abandon rates, and ensures that when a caller does reach a human agent, they arrive with full context already captured.
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Everything you need to transform your operations with Interactive Voice Response.
Callers speak naturally instead of navigating rigid numbered menus. The IVR understands phrases like 'I need to reschedule my appointment.'
Connects to your databases in real time to provide callers with personalized information like appointment times, order status, or account details.
Design and modify call flows with a drag-and-drop editor. No coding required — business users can update menus in minutes.
Track which menu paths callers take, where they drop off, and which options are most requested to continuously optimize the experience.
Get started in just a few simple steps.
Use the visual flow builder to design menu structures, define intents, and set routing rules based on caller needs.
Link your CRM, EHR, ERP, or custom databases so the IVR can provide and collect personalized information during calls.
Upload professional voice recordings or use our AI voice synthesis to generate natural-sounding prompts in your brand's tone.
Publish your IVR to production, monitor call flow analytics, and refine paths based on real caller behavior data.
Real impact you can see from day one.
Callers reach their intended destination in significantly less time compared to traditional multi-level phone trees.
Accurate intent detection means callers are routed correctly the first time, reducing costly and frustrating transfers.
Half of all callers resolve their needs entirely through the IVR, reducing the load on live agents.
Explore more solutions that work great with Interactive Voice Response.
Deploy intelligent conversational agents that handle calls with the nuance and responsiveness of your best staff.
Intelligently distribute calls across teams, locations, and skill groups to minimize wait times and maximize resolution.
Turn operational data into actionable insights with automated reports, interactive dashboards, and predictive analytics.
See how Interactive Voice Response can transform your operations. Get a personalized quote tailored to your business needs.