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Modernize campus operations with end-to-end process automation
Universities operate as complex ecosystems with thousands of students, hundreds of departments, and a web of administrative processes spanning admissions, enrollment, financial aid, and facilities management. Legacy systems and siloed data create bottlenecks that frustrate students and burden staff.
SofMatic brings cohesion to university operations by connecting disparate campus systems through a centralized integration hub. From automated enrollment confirmations and financial aid status updates to intelligent helpdesk routing that directs students to the right support office, every touchpoint becomes faster and more reliable.
The result is a campus experience where students get timely answers, administrators spend less time on repetitive tasks, and institutional leadership gains clear visibility into operational performance through real-time dashboards and analytics.
Common pain points that automation can solve.
Admissions and enrollment processes span multiple disconnected systems, causing delays and data inconsistencies that frustrate applicants.
Students calling campus helplines face long wait times and frequent transfers between departments before reaching someone who can help.
Financial aid disbursement notifications rely on batch emails that students often miss, leading to a surge of status-check calls.
Cross-departmental data sharing is manual and inconsistent, making institutional reporting slow and unreliable.
Tailored automation solutions for universities.
Orchestrate the entire enrollment pipeline — from application receipt through document verification to enrollment confirmation — with automated status updates at every stage.
Deploy an AI voice agent on the main campus number that identifies student intent, answers common questions, and routes complex inquiries to the correct department on the first transfer.
Send automated voice and SMS alerts when financial aid status changes occur, reducing inbound call volume and ensuring students never miss a critical deadline.
Connect SIS, LMS, ERP, and CRM platforms through a centralized integration hub that keeps records consistent across departments and feeds real-time data into leadership dashboards.
Industry-standard automation ROI for universities.
Automated document verification and workflow orchestration eliminate manual handoffs that previously caused multi-day delays in the admissions pipeline.
AI-powered call routing resolves or correctly directs inquiries on the first interaction, dramatically cutting hold times and transfer rates.
Real-time data synchronization between campus systems eliminates conflicting records and reduces manual reconciliation effort.
The SofMatic tools that power automation for universities.
Deploy intelligent conversational agents that handle calls with the nuance and responsiveness of your best staff.
Intelligently distribute calls across teams, locations, and skill groups to minimize wait times and maximize resolution.
Connect all your business systems through a centralized hub with 200+ pre-built connectors and a universal API layer.
Keep your databases, warehouses, and applications in perfect sync with automated extract, transform, and load pipelines.
Turn operational data into actionable insights with automated reports, interactive dashboards, and predictive analytics.
Get a custom automation plan designed for your specific needs.