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Coordinate complex supply chains with end-to-end delivery automation
Logistics companies operate in a world of constant movement — coordinating drivers, managing fleets, tracking shipments, and communicating with shippers and receivers across dozens of touchpoints per delivery. The margin for error is thin, and the cost of miscommunication is measured in delayed deliveries, unhappy customers, and wasted fuel.
SofMatic's automation platform helps logistics providers bring predictability to inherently dynamic operations. Automated voice notifications keep shippers and receivers informed about delivery windows, intelligent routing workflows optimize dispatch decisions, and real-time monitoring dashboards give operations teams visibility into fleet status and delivery progress.
By automating the communication and coordination layers of logistics, providers can handle higher volumes with existing staff, reduce customer service calls, and maintain the on-time performance that drives client retention and growth.
Common pain points that automation can solve.
Shippers and receivers call constantly for delivery status updates, overwhelming dispatch teams and distracting drivers.
Dispatch decisions rely on manual assessment of driver availability, route conditions, and delivery priorities — a slow process during peak volumes.
Proof-of-delivery documentation and exception reporting are paper-based, causing delays in billing and dispute resolution.
Fleet utilization is suboptimal because operations lacks real-time visibility into vehicle locations, load status, and schedule adherence.
Tailored automation solutions for logistics.
Send proactive voice and SMS updates to shippers and receivers with estimated delivery windows, real-time status changes, and delay alerts — eliminating the need for status-check calls.
Automate dispatch decisions based on driver availability, proximity, load capacity, and delivery priority rules, reducing response time and improving route efficiency.
Replace paper-based delivery documentation with automated digital capture that syncs to billing systems in real time, accelerating invoicing and simplifying dispute resolution.
Monitor vehicle locations, delivery progress, and schedule adherence in real time with automated alerts for delays, route deviations, and maintenance thresholds.
Industry-standard automation ROI for logistics.
Proactive delivery notifications answer the most common customer question — 'Where is my shipment?' — before it's asked.
Real-time visibility and intelligent dispatch ensure vehicles are optimally loaded and routed throughout the day.
Digital proof-of-delivery with automatic billing system sync eliminates the paper lag that previously delayed invoice generation.
The SofMatic tools that power automation for logistics.
Launch targeted voice campaigns that reach thousands of contacts with personalized, AI-driven conversations.
Transform repetitive manual processes into reliable, automated workflows that run without human intervention.
Detect issues before they impact your business with proactive monitoring, intelligent alerting, and automated remediation.
Get a unified, real-time view of every automation running across your organization from a single command center.
React to business events in real time with orchestration that coordinates actions across systems the moment things happen.
Get a custom automation plan designed for your specific needs.